Customer Reviews (53)
MIKE SCOTT
Osberg is 1st Class...
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very sturdy, and the material is soft but tough. Very nice looking...”
Apr 03, 2025
Mikee Singco
“We appreciate your feedback, Mike! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
BRENDA PEARL
Beautiful recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful rocker/recliner very roomy my husband loves it”
Feb 26, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Rose Zagel
Olsberg Product
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Did not keep the one I purchased because of back problems; it did not operate the way I needed it to operate. This review I am basing off the product; I love the loveseat I have of the same brand and style.”
Sep 16, 2024
Paolo Martin Bermillo
“Thank you for sharing your feedback! We appreciate your understanding and are glad to hear you love your Olsberg loveseat. We strive to create products that suit everyone’s needs, and your input helps us improve. Thank you for being a valued Ashley customer!”
SHERRI SEYFERT
Recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love this recliner.”
Jul 23, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
LESLEY HENDRICKS
Love!!!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very sleek and super comfy!!!!”
Feb 09, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Tina Wehr
Olsberg furniture is an Ols-bummer :(
⭐ ☆ ☆ ☆ ☆ (1/5)
“This is the most uncomfortable recliner we have ever owned. Nobody wants to recline in it. Sitting is okay for a short time, but the main purpose of a recliner is to be able to recline with your feet up. When the chair is open, after finally being able to get it open, you have to keep pushing the back down with your shoulders. I had a backache for two days just trying to keep the darn thing open during a movie. Then, good luck trying to get the footrest back down and locked into place. I usually have to stand up and push it back down. Even then it takes a few times to get this to lock. Believe the reviews. I hate to be that person, but this chair is AWFUL. It worked so much better and was so much more comfortable in the store. Oh--we also have the matching sofa. Still hard as a rock and mostly the dogs sit on it. The cushions slide out constantly even after putting gripper pad under them. Dog hair cleans up easily off of it. So does muddy paw prints. I'd give the couch a 3 out of 5. We are going on the 2nd year of having these pieces and they don't get any softer, folks. Currently saving up to get something new since everyone prefers to sit at the kitchen bar over these uncomfortable pieces of furniture. So glad I kept my comfy "Hogan Loveseat" we bought from Ashley over a decade ago when everyone tried to make me get rid of it. Still my favorite piece of furniture in the living room. The Hogan is everyone else's favorite too, because it's the only one we sit on.”
Jan 09, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order! We appreciate the feedback. We apologize for any inconvenience you may have encountered with your product. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
MIKE BROWN
Well made, nice looking.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very good looking and well made and comfortable. Have owned for three years now and have no regrets.”
Aug 27, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
JEREMY CARVER
Replacement recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the chair but the colors aren’t exactly the same as the original”
Aug 26, 2023
Manish Giri
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Penny Dickson
Unhappy
⭐ ☆ ☆ ☆ ☆ (1/5)
“I will never make the mistake again of buying a recliner without trying it out first! We bought the couch, which was very comfortable , and this recliner, which is my bed since I have restless legs and haven't been able to sleep in bed in 3 years so the comfort of this piece of furniture is very important. I'm stuck with it now. It is pretty to look at but not comfortable at all. Hard as a rock.”
Aug 03, 2023
SHALANDA HOWARD
Comfy recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this recliner, it lay back almost like a bed.”
Jul 24, 2023
Prabhjot Prabhjot
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
CARRIE RODRIGUEZ
Best Father’s Day gift ever!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It was an early Father’s Day gift for my husband. He loves it!!!”
Jun 12, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
JESSICA GASTON
It’s sad.
⭐ ☆ ☆ ☆ ☆ (1/5)
“The arm is falling off of the chair and nobody ended up getting back with me to fix it.”
Jun 01, 2023
Manish Giri
“Hello Jessica Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We request you please refer to your email inbox or spam for an email from Ashley. Thank you, Review team ”
SUSAN TISDALE
Amazing Olsberg Recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Simply love love it. Beautiful recliner holds it shape. Material doesn’t give or wrinkle after use.”
May 11, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
CULLIE MURPHYWOOD
Nice!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this chair with the ottoman and it's very nice! I don't know that the ottoman will hold up (seems like cheap foam?) but it's fine for putting your feet on. The chair is comfortable and I'm happy with it!”
Feb 23, 2023
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
LINDSAY KING
Beautiful Chair
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the chair!”
Feb 09, 2023
SUZANNA DELEON
Good purchase!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Good purchase! Comfy and looks nice.”
Dec 11, 2022
SHAVON WINKELMAN
Just ok
⭐ ☆ ☆ ☆ ☆ (1/5)
“The quality is not as good, as I would have expected.”
Dec 07, 2022
Vikas Yadav
“Thank you for your feedback please check your email spam/ junk folder for an update. Thank you, Social Customer care, Review Team ”
Vikas Yadav
“Thank you for your feedback please check your email spam/ junk folder for an update. Thank you, Social Customer care, Review Team ”
ANDREA LEE
Olsberg furniture
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Color of furniture was unrepresentative of what was shown on line and even in the store. Several shades darker and not a good fit at all. Now having all kinds of challenges returning. Smh”
Nov 04, 2022
Julie Allen
“Thank you for your review. We see that a customer service representative has already been assisting you. Please contact the store, referring to the case # 07407275. Please let us know if you need any further assistance at 800-240-3440. Thank you, Corporate Customer Care, Review Team ”
FROYLAN CISNEROS
It is a great addition for our family.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely comfortable, my kiddos love rocking on it as they sit with us on it.”
Nov 01, 2022
JESSEJOHNSON JESSEJOHNSON
Exactly what we needed.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Prefect size and comfort for our needs.”
Oct 01, 2022
JEANNE PROPST
Chair is average
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Hard to get leg rest in and the head rest is uncomfortable.”
Apr 27, 2022
Traciann Lewis
“Hello! Thank you for reaching out to us. I located your order in our system and I have reached out to the delivery team on your behalf to receive assistance regarding the degfect of your item. I have asked them to contact you in regards to this issue. If you have any other questions, please feel free to reach us at reviewfeedback@ashleyfurniture.com.”
TINA WATSON
Useful chair but lacks on comfort and usability with a back injury
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I didn't realize it was going to be hard for me with a back injury to be having to always kick back in the footrest. In-store did not feel the same.the recliner looks beautiful it just is not doing what I would hoped it would do.”
Apr 09, 2022
JANE DOCKEN
Olsberg Recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“See my previous review about the Olsberg sectional. I love, love, love the recliner. All the same comments apply to this as I wrote about the sectional. Plus amazing price.
It doesn't swivel, but it does rock. I don't have mine parallel to the wall, as you can see from the pic, but at an angle and it doesn't hit/touch the wall when reclined.
I'm not sure why the pics are sideways and upside down b/c I inserted pics that were the correct orientation. Had the same problem with the pics of the sectional - no idea what the problem is but I'm done spending time on this. Great piece.”
Feb 12, 2022
CRAIG SHAFER
Good lookin recliner! Extremely comfortable!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good lookin recliner! Extremely comfortable!”
Nov 12, 2021
Stephanie V
“Thank you for your feedback on your Recliner and we are glad you like it! I would also like to thank you for being an Ashley Furniture Customer.”
JIM BLOOR
President
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Everyone in the family (including our cat) loves the recliner.
Thank you.
Jim Bloor”
Aug 26, 2021
Grace Minerva
“Thank you for your feedback on your Recliner and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
BRIAN SHERMAN
Nice pick
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It's a good recliner/rocking chair. Comfortable but solid. The reclining action feels a bit suspect at times but no real issues after two months of use.”
Jul 24, 2021
THERESA HOHMAN
Great Recliner!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This chair is perfect. My fiancé had a stroke and this chair is perfect for him. He can operate it easily and it is VERY comfortable! Thank you!”
Jul 01, 2021
CHRISTINE HUFFORD
I wouldn’t hesitate to order again. Thank you!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this recliner!!! The color is perfect, the look fantastic and it couldn’t be more comfortable. I have a very stressful job and on my feet a lot. The first couple of days after work I came home put my feet up and fell
The service from Ashley was nothing short of excellent. I received my recliner the day I was told it would be here on my order invoice. The delivery staff were very gracious and thorough.”
Apr 01, 2021
Ronald Jackson
Don't BUY
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I love the look of the recliner. It is large and very comfortable but the reclining mechanism doesn't work even though I just received the recliner. The leg rest will not come out when I pull the lever and then when it does finally come out, it won't go back together. I called Ashley furniture but they will not come to check on the recliner for 11 days.”
Mar 21, 2021
Erin Schaedel
“We value your feedback. Please click the following link to speak with an Ashley Furniture Customer Care Agent between the hours of 8 am to 10 pm EST, Sunday – Saturday. https://bit.ly/2Q6DadH”
JOHN BENNER
Love this Furniture
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I would highly recommend this furniture. True Ashley quality, we have purchased numerous items from Ashley, and have never had an issue with the furniture. This is so comfortable, great color, great material.”
Feb 14, 2021
CLAUDIA HARDIE
Family Loves this recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The entire family loves it unfortunately. The person that I bought it for barely gets to enjoy it.”
Jan 12, 2021
John Loy
Comfortable
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I purchased this recliner early in 2020. It doesn't recline very easily. The fabric is great. The recliner handle broke (plastic) so I have to find someone to repair it or replace the part myself.”
Dec 20, 2020
JUDITH BREWER
olsberg recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable, very beautiful shade of gray and is a great addition to our great room. Loved it so much we have ordered the matching sofa and are waiting for it to arrive!”
Oct 07, 2020
VIVIAN FRECK
Recliner
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I like the rocker but you have to have it 17 inches from the wall to recline.”
Sep 30, 2020
RON MARQUEZ
Completely satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable and its compact size is a plus.”
Aug 04, 2020
CONNIE IRISH
Perfect for daughter & new grandchild
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Bought it for our daughter and her newborn baby. They’re really enjoying it and we’re very happy with the quality and the service we received.”
May 06, 2020
MELANIE REESE
Great recliner!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable to sit and recline in. I love the fabric and it blends well with the other pieces of this set. Plus it’s comfy to sit in but still looks nice. This doesn’t bother me but it might some, it seems to have the recliner position or the straight up position so it isn’t like an electric recliner.”
Apr 15, 2020
Maureen Werner
Very comfortable,great sale price ,completes our small living room
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Two months ago,we bought the recliner and loveseat. Gave it only 4 stars because it took 4 days for the packing smell to dissipate. It does take a few tries to close from reclining position,but the lumbar,back and leg support is great. The Wind Gap store gave us the online sale price at the time,which was another plus. Matching loveseat was also a worthwhile buy.”
Mar 12, 2020
Michael Waldron
Very nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Comfy, nice to have the option of a rocker or to recline”
Mar 05, 2020
ROSETTA BOWERS
Nice piece of furniture. Soft feel.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Ordered two rockers. They have a nice soft feel. Noticed one was leaning when it was delivered. Turned out metal piece underneath chair was bent. Felt like i was getting the runaround when called online call center. Took a little over a month to get it repaired. Now that it is fixed, I'm a happy camper so far.”
Feb 24, 2020
MARIE GRAHAM
Recliner
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“A light grey color and goes a bit darker depending on the lighting in the room. Very comfortable but the arms seem low to me, this is the only reason I rated a 4 out of 5.”
Oct 19, 2019
JESSICA BURNS
Comfort meets style
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“They did not have this recliner in our local Ashley store, so I was nervous about ordering it without seeing it in person first. But it came and I love everything about it! It has a light grayish tan color. Very soft, suede material. Love the intricate details with the nailhead back. My husband is 6’2” and although his feet do hang of the end, he has enjoyed it and said it was very comfy. This recliner has lived up to our expectations and looks just like we hoped it would.”
Jul 25, 2019
PATRICIA BERNAL
Love the color n confy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my recliner”
Jul 17, 2019
SANDRA LEE
Happy Recliner
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Wonderful & comfortable. Padding in the seat seems somewhat inadequate. Overall a good purchase.”
Jul 09, 2019
DAPHNEY THOMPSON
Love this style
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good quality. Great value.”
Jun 27, 2019
TIFFANY SAVAGE
Recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love our new chairs and matching couch!”
Jun 21, 2019
TRACY WAGNER
comfortable but hard to close
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I am really pleased with the comfort and the look of this chair, however, it is extremely hard to get the foot part of the recliner to latch into place when trying to close it. It closes smoothly from a reclining position into a seated position, but it takes multiple hard kicks to get the bottom to stay in place.”
May 31, 2019
good quality
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I sat in it once. Does not rock right and the chair sits at an angle Have a repair man coming to fix it. Was not happy, waited over a month for the chair”
Jan 29, 2019
great recliner
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I just received my recliner a few days ago and I love it. I live in an area with no Ashley store so I made the decision to try an online purchase of this recliner and matching sofa. I wasn't sure if that was the best idea, but the price was good and I absolutely loved the style. I was aware that the color was a fairly light grey, even though it says in description it is a steel grey I think it runs lighter. Also according to the reviews the recliner ran small. I wanted a smaller recliner because I am short and I really dislike the big bulky recliners due to the fact that because I am short they put a strain on my neck area. Even though the grey on this recliner and matching sofa was lighter, since my children are grown I wasn't concerned about it getting or showing dirt. I do plan to cover the arms, where you would be rubbing them as you get up and down from the chair, with a matching cloth just to keep body oils from discoloring the fabric and to help with wear marks. I would cover the arms of any other chair I purchased for the same reason no matter what color fabric. I choose a fabric recliner and sofa because I have animals and leather isn't the best option with a cat. The recliner has pocketed coils which are very comfortable and were another reason I choose this style. I am giving the recliner a 4 star only because of the reclining mechanism itself. I have two small dogs and when the chair is in a recline position and they jump up to get into the chair with me it causes the recliner to go from recline into normal position. I am also not able to fully close the chair with my legs when I get out. I have to get out of the recliner and then manually close it until I hear the click. I am hoping that these issues are due to the fact that the chair is new and still tight. I actually don't mind either issue enough to wish I hadn't made the purchase because this is a very nice comfortable chair and I believe it will hold up for many years. The reason I am not able to close the chair fully might also be that because I am shorter I don't have the strength in my legs to fully push it closed. Overall this is a beautiful and very comfortable recliner and so far I have no regrets.”
Jan 03, 2019
Great Quality and Firm Cushion
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Great quality recliner. I really love this recliner. The only negative is that it had tags that were placed on the armrests. I removed the tag but some still remains inside and i can not reach it so I occasionally get cut when I place my arms there. Its a great recliner just wish those things would be removed without damaging my recliner.”
Oct 31, 2018
CLAUDIA DANNY
⭐ ☆ ☆ ☆ ☆ (1/5)
“Real Bad!!!!!!!!!!”
Apr 26, 2025
Ian Frederick Flores
“Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
GWENDOLYN GORDON
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Not as large as I had hoped. But overall I am pleased with my purchase.”
Aug 15, 2025
DIANA HARDING
Recliner
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I have had this recliner three years now it is not very comfortable it sits very low to the ground and the wood on the foot rest when reclined is uncomfortable”
Nov 21, 2025