Customer Reviews (64)
JUAN ALICEA
They are good but waited too long
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“”
Mar 16, 2025
Breanna Bennett
Stay away!
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We purchased this sofa directly from an Ashely store a couple of years ago. From the very beginning there were issues. We hadn’t even had it a week and the fabric had started to come off the back of the sofa and expose the nails and framing. We immediately contacted the store in Winston Salem, NC, where we bought it, and tried to get a solution but we never received any response from multiple requests to have it replaced or at the very least repaired. I tried calling Ashley customer support but all I got was referred back to the store to have them make it right. There are now mechanical issues as well with the sofa, on top of the original problem, which has prompted me to leave a review. It is very difficult to get the sofa back in stationary position once it’s reclined. We do not have pets so there isn’t anything or anyone jumping on the sofa to have caused such issues. Just normal usage but unfortunately a very poorly built sofa. I rarely leave reviews but I absolutely do not want someone else to have the same issues we have had and waste hard- earned money. I felt compelled after the latest issue to steer another customer away from this sofa. I hope it keeps someone else from wasting their money like we have. Sincerely, a former Ashley customer.”
Mar 17, 2025
JAMES ARRIAGA
My son picked it out, he loves it.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Comfortable to sleep through my pregnancy when I had to sleep inclined. From the very beginning the middle seat was firmer than the rest. Not a deal breaker especially for the price.”
Mar 04, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
DAVID LAROCCA
Fantastic experience
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“A great experience on line purchase. The quality of material used and craftsmanship superior.”
Feb 28, 2025
Angelbert Casido
“So glad you had a fantastic experience! Enjoy your purchase!”
CAROL STELZIK
No title
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it but I can’t take a photo of the reclining sofa.”
Jan 05, 2025
Ace Bocanegra
“Thank you for your review! We're so glad to hear that you love your reclining sofa. We understand it can be tricky to capture the perfect photo, but we’re happy you're enjoying it! If you ever have any questions or need assistance, feel free to reach out. Enjoy your new sofa!”
EDWARD ROSIAK
Good Value
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is our second purchase from Ashley Furniture, the first about three years ago. Easy to deal with, excellent delivery process. The only suggestion I’ve s it’s a pain to have to get rid of the replaced furniture by yourself.”
Dec 22, 2024
Diza Dagunan
“Thank you very much for your positive review, Edward! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
DENNIS WESTON
Excellent
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very durable and comfortable”
Nov 04, 2024
Ace Bocanegra
“Hello, Dennis! Thank you for your feedback! We’re so glad to hear you find it both durable and comfortable. Enjoy your new piece!”
Rodney Riddle
Do NOT BUY IN STORE!!!!!!!!!!!!!!!!!!!!!!
⭐ ☆ ☆ ☆ ☆ (1/5)
“I have not received my couches yet, so I cannot rate the quality.
I can howvere rate the gouging techniques and deception that Ashley uses.
BEWARE....if you buy in store you pay nearly double what the online prices are. I discoverd this after the fact, so I called and asked them to cancel the order or price match. We were refunded $1100.00. We only bought a couch and loveseat!!!! The prices in store were $1299. Online were $699. Then we were told we got a cash discount.....After all was said and done, they offered the $699.00 price match, but did NOT apply the $368 cash discount. Fraudulent company. THey lost my business forever!”
Feb 13, 2024
Jason Davis
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
STEPHANIE BOULWARE
Happy purchaser
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Soft material. Comfortable seating. Great price.”
Jun 21, 2023
Vikas Yadav
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
CAROLYN BOWEN
Very pleased
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It looks very nice in my living room and is very comfortable I am very pleased with the overall experience with Ashley.”
Jun 16, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
TRASHAUN JONES
It will do.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It will do for now until my youngest gets older. Then I can get what I really had my eye on. Perfect for small children.”
Apr 17, 2023
SHARON CHUPP
couch
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Love the couch great quality Only reason I gave 4 stars out of five wish it wasn't so hard to unrecline I would go with power recline the next time”
Jan 27, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
MELVIN HOWARD
Love
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Lovely nice likes it’s”
Sep 23, 2022
ERIN WILMOTH
I already want to replace after less than 1 year
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I waited to leave a review after having my couch for almost 1 year so that I could test it out. A couch is expected to last 7 to 15 years but I am already looking at replacing due to comfort level and support wearing down. The footrest is very flat and doesnt have a lot of cushion or support, anywhere you regularly sit becomes indented and the fabric begins to wear very quickly and is itchy on the arm rests and spots that have been utilized frequently. Generally this couch fell flat of basic expectations for comfort, length of use and my overall satisfaction. I wish I had spent more on a La-Z-Boy when I bought this.”
Jul 09, 2022
Manish Giri
“Hello Erin Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We request you to please refer to your email inbox and spam for an update. Thank you, Social Customer care Review Team”
YOLANDA WILSON
Poor Quality and Service
⭐ ☆ ☆ ☆ ☆ (1/5)
“This sofa has been a nightmare experience for me. I would rate below one star if I could. The first sofa was delivered by people who did not speak English which made it hard for me to communicate with them and show them the problems. The technician who came out told me I should have bought furniture from Macy's. The second sofa was delivered by people who did not know they had to remove the first sofa. They decided to add new backs to the existing sofa. Just before they left, I showed them the damage to the backing. Another technician will arrive July 13. I hope my issues can be fixed then. It is embarrassing to have people in my home looking at damaged furniture. Please do better.”
Jul 09, 2022
Sachin Singh
“Thank you for your review. We see that a customer service representative has already been assisting you. Please let us know if you need any further assistance at 800-240-3440”
WENDY MERTON
Recommend “Yes”
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I highly recommend the Stoneland Reclining sofa. I purchased two couches, they are very comfortable and I love the color. The staff and delivery service were great to work with.”
Jun 28, 2022
CASSANDRA VISCHER
Hard
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Nice looking but very uncomfortable. Hard as a rock.”
Jun 03, 2022
COURTNEY SCHMOLTZE
Very comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So comfortable and sturdy. You don’t sink down into a hole when you sit down and it’s easy to stand up from sitting position. Hope it withstands my six year old sons roughness. The color is a little darker then I expected from the picture (online order did not see in store before purchase) but very nice. Delivery was a breeze and arrived exactly the day it was expected- I thought that was great considering how everything is going with shipping these days.”
May 25, 2022
Traciann Lewis
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
HAROLD SABOT
Decent sofa
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I have enjoyed the sofa for the most part. I have noticed some areas where I set the most have gotten squished down a bit and wondering if I can get some stuffing and find a way to insert more stuffing.”
Apr 09, 2022
Nitin Sharma
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number. ”
TY BREWER
Couch is great, wish we'd bought it elsewhere.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The couch is fine, colors are good so far. It doesn't "keep" the dog hair. so overall we're happy. We just really don't like Ashley Furniture. :)”
Apr 04, 2022
JEANNIE WILLIAMSON
OK
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“We have given it a month and it doesn't seem to sit the same as it did in the store.”
Mar 15, 2022
LLOYD WICKS
Its awesome we love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great set we highly recommend it!”
Mar 01, 2022
ROBERT DOUGLASS
Great couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Extremely comfortable. A little less lower back support than I would like but nothing a small pillow doesn’t easily fix.”
Dec 18, 2021
CHRIS DRAPER
Sofa review
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Sofa is good quality but the base frame shows.”
Nov 06, 2021
NICOLE CONNERS
Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is a great couch for especially for the price.”
Nov 02, 2021
MELISSA SWEET
Great choice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Huge and so comfortable”
Oct 26, 2021
KIMBERLY BILDERBACK
Recliner sofa
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It’s nice and soft but I did not realize the middle did not recline and I’m not sure I like it.”
Sep 18, 2021
ELIZABETH BERRY
I love half of it.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love sofa. Fits perfectly. The reclining
Chair, not so much. Will use it as a rocker.”
Sep 15, 2021
MELANIE JEANNOTTE
Uncomfortable
⭐ ⭐ ☆ ☆ ☆ (2/5)
“It is very comfortable. It looks good but is not comfortable at all even after having it for a couple of months”
Sep 14, 2021
SHERRI WOOD
Comfortable Reclining Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This sofa is great as it has 2 recliners and space for everyone.”
Aug 15, 2021
ALEX PEREIRA
Uncomfortable
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“the but cushion is to deep and the lower back is to thin, I can feel the wood material, not the most comfortable when reclining”
Jul 16, 2021
MELISSA MARTIN
Love how this leather feels. It’s starting to feel good to lay on it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Loving it so much!”
Jul 12, 2021
MONET PATERSON
Stoneland Reclining Sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Stoneland Reclining Sofa”
Mar 15, 2021
THOMAS MERRIEWETHER
Good quality and Very Comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent quality exactly as expected. I would recommend this sofa to anyone.”
Feb 17, 2021
MATTHEW ISHEE
Great couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great couch.”
Jan 18, 2021
ALEXANDER TSYBIN
Love this sofa!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent product. In real life it looks exactly as it looks on Ashley's website. Highly recommended.”
Jan 15, 2021
ROSE EVANS
Ashley reclining sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The sofa is very sturdy and comfortable, It feels like good quality leather but it is cloth, I love it and would recommend it to anyone.”
Nov 02, 2020
DEANNA FULWEILER
Very happy with purchase!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I purchased the sofa and loveseat and am very satisfied, especially since I purchased them without seeing them in person. They are very comfortable and the fossil color is a nice color.”
May 05, 2020
GIOVANNA DE LUCA
Bad experience
⭐ ☆ ☆ ☆ ☆ (1/5)
“Unfortunately I received a bad couch, it smells really bad. It has been over 10 days and the smell has not changed. It is very comfortable but cannot seat on it.”
Apr 30, 2020
DARCEL Y. IVEY
Enjoying my new recliner sofa, falling asleep while watching TV is so much more comfortable.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We are enjoy our sofa. We did not have a recliner prior, so this is a step up. Watching TV is so much more enjoyable and falling asleep is more comfortable. I like the color and material. The love seat is power, I didn't think about the location to an outlet. I'll have to put run the cord under the carpet so it's not exposed. I purchased at the McDonough, GA store, the sales people were great, Trey and Sawyer. Delivery and set-up went smooth.”
Apr 24, 2020
SANDRA REINE
Very Nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Ordered online without seeing or trying it out and I was not disappointed. Very nice and comfortable. I bought the Fossil color and it is a very pretty color. Very satisfied with my purchase!”
Apr 18, 2020
Maria Possin
Happy with out purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the couches and they clean easy.”
Apr 08, 2020
Lisa MIller
Very nice sofa!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great purchase. Comfortable and elegant sofa. Worth the price.I bought it in the color Fossil, which is a light brown. It looked wonderful in my beach style home. I am very satisfied!”
Feb 10, 2020
LOREN FOSTER
Kid friendly easy to clean
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Kid friendly easy to clean”
Nov 25, 2019
JASON NELSON
The perfect sofa I had been looking for
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Awesome sofa!”
Oct 30, 2019
JOESPH COX
Very nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Once we got the corrected sofa we are very happy with it.”
Sep 06, 2019
AMBER RODRIGUEZ
Five star review
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Ashley has had a great selection they gave excellent customer service delivery was great they were on time will definitely go back to buy more furniture in the future”
Sep 04, 2019
STEVE KISSNER
Comfortable Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Mar 21, 2025
Paolo Martin Bermillo
“Thank you for your great review! We’re so glad to hear you’re enjoying your comfortable couch. We appreciate you choosing Ashley and thank you for being a valued customer!”
DAVID VANDERWYST
My daughter loves this sofa! It was a gift.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this sofa for my daughter in Georgia. She loves it!”
Apr 17, 2025
Joseph’s Quintanilla
Do not buy, garbage.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Got the loveseat and sofa and do not recommend them!! We’ve had them for 5 years now and nothing but issues! We’ve turned into insurance several times and even had our sofa replaced. The recliners keep breaking, threading pulling out and exposing the inside and seat leaning sideways. Now that our warranty/ extra insurance we got on it expired, we can’t get anything fixed. So frustrated with the amount we spent and the poor quality we got!”
Apr 17, 2025
PATRICK IACCINO
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The sofa is great. The issue is the left recliner is broken and we can't use it. for the past few weeks we have been trying to get some one to come out and fix it. We have sent pictures and requested three times to set an appointment with no luck.”
Apr 21, 2025
STACEY SPEENBURGH
Amazing!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The whole experience was amazing! Between the online ordering, right down to the local delivery! They communicated very well and the delivery guys were super helpful and amazing! Wonderful experience! Highly recommended!”
May 01, 2025
JENNIFER GURSKA
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice and comfortable”
May 19, 2025
RITA CUNNINGHAM
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jun 18, 2025
Susan Fitak
Breaks
⭐ ☆ ☆ ☆ ☆ (1/5)
“Recliner switch broke within the 1st year, can’t get anyone to return my emails”
Oct 09, 2025
SHERRY BRYANT
Out with the old in with the new!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I am so pleased with my purchase. I have a limited budget, and this was definitely better quality than I expected!”
Oct 20, 2025
STEVIE STANLEY
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Nov 03, 2025
Dave Lachance
Not only beautiful but comfortable !
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the fossil color, very comfortable. The reclining part is so easy to use, first time I bought furniture in about 20 years. Service from Ashley was amazing. Bought on a Saturday. It was delivered the next Thursday set up quickly. Put it where I wanted it. Couldn’t have asked for better service from the store that we bought it from the delivery folks.”
Nov 04, 2025
SHELICA JACKSON
Comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Nov 08, 2025
KAYLA MITCHENER
Horrible Customer Servie
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I absolutely love the furniture! Super comfy, reclines smoothly, amazing texture of the fabric, easy to clean, and beautiful!
Now the negative review. We paid for the white glove delivery. Reclining chair and loveseat are perfect! However the couch came brand new to us faulty with a separation in between the cushions on the back and the entire bottom is crooked. The deliverer tried everything to fix it and he said that Ashley’s policy is to send a technician out to try and fix it first and if they can’t fix it, then they would replace it free of charge. However, Ashley’s technicians are ONLY in the St. Louis area on Tuesdays and Saturdays. Well, lucky us we work both those days. We told customer support (who barely speaks English) our available days.They refuse to send someone out on our available days. So they want us to take a day off work, loose pay, to sit around for a tech. Either replace or refund, I didn’t do the damage, it came that way brand new.”
Nov 14, 2025
JENNIFER SPENCER
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable
Large furniture”
Nov 27, 2025
ROY PERRY
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Solid set for the price point....
Recommend by my wife...”
Nov 24, 2025
DONNA ROBERTS
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Thrilled with this sofa! It is so comfortable. 10/10 recommend!!”
Dec 04, 2025
LAURA HOWARD
Comfy and Nice Looking
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my recliner. It’s perfect for my and my husband. Soft and comfortable.”
Dec 09, 2025