Party Time Power Reclining Sofa
SKU: 3700315

Steven Frazier

Dishonest salesperson and horrible customer service

⭐ ☆ ☆ ☆ ☆ (1/5)

“To Whom It May Concern, I am writing to formally lodge a complaint regarding a recent purchase made at Ashley Home Furniture in Greenville, SC, on December 29, 2024. We purchased a couch and a loveseat (Order #2013594948) through salesperson Will Floyd, who assured us that we would have 72 hours to return the items following delivery. The furniture was delivered on January 13, 2025, and my husband signed for it. Upon my return home, however, I was dissatisfied with both the comfort and the appearance of the couches. Additionally, they emitted a strong chemical odor, which has caused irritation to my eyes and sinuses, and has affected my pets' health as well. After reviewing the return policy online, I found a stipulation that issues must be reported within 72 hours. We promptly contacted our salesperson, leaving both a message and a text, but unfortunately received no response. Within 24 hours of delivery, we reached out to Ashley’s customer service and were informed that the “terms and conditions” prohibit returns. We were advised that refusal of delivery would have been necessary, a fact that should have been communicated to us at the time of purchase. If we had been informed of this policy, I would have arranged to be present at the time of the delivery. Moreover, our attempts to reach the local store were redirected to Corporate, where we were again told they could not assist us in processing a return. Even after escalating the issue, the corporate manager reiterated that the return was not an option due to company policy. I have expressed a willingness to exchange the items instead of requesting a refund; however, this has gone unanswered. It is worth noting that the reason we were seeking new couches was to replace a "top grain leather" couch purchased from Ashley four years ago, which has worn excessively and is not covered under warranty due to being classified as "normal wear and tear." I am requesting an exchange for the purchased items, with any fees associated with this process to be covered by the store. I believe it is reasonable to ask that Ashley Furniture Store implements clear and transparent return procedures for all customers, providing necessary support when their products fail to meet expectations. Regrettably, I have come to the conclusion that Ashley Furniture Store’s policies are misleading and do not prioritize customer satisfaction. Consequently, I cannot recommend this company based on my experience, and I urge others to consider this when making their purchasing decisions. Thank you for your attention to this matter. I hope this complaint leads to a more consumer-friendly approach in the future. If I could give zero stars I would.”
Jan 14, 2025

RAYMOND MALZO

Delivery

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Great delivery guys were prompt and courteous”
Feb 24, 2025

James Black

Reclining Sofa is great!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Our new reclining sofa was delivered yesterday, the guys had it unboxed and assembled in about 15 minutes. Showed us all the features and functionality and bam done! What an awesome piece of furniture, my wife and I are very happy with the purchase. We’re both disabled but are both able to enjoy our new sofa easily. I’d recommend this model to anyone looking for a comfortable great looking reclining sofa.”
Feb 15, 2025

BRENDA HERNANDEZ

Great

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Great purchase”
Nov 17, 2024

LISA HAMRICK

Very impressed with Ashley Furniture

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Love my purchase”
Sep 30, 2024

JENNIFER FREDRICKSON

Power glide furniture

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Absolutely beautiful and comfortable”
Sep 03, 2024

RHONDA SMITH

Sofa

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I love this sofa so much!”
Feb 07, 2024

SHAWN HOLMES

Great sofa, great price!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Fantastic sofa. To be honest, anything was an upgrade from our previous sofa, but this one is great. Love all the features and functions. One minor nitpick - while both cupholders in the arm rests light up, you must turn on the right cup holder light to engage the lights at the bottom (the right side while you're sitting in it). Found it weird that there's no other way to engage the lights at the bottom, but no big deal. We don't use that as much. Still neat to show off though.”
Jan 14, 2024

KRISTY POGODZINSKI

Sofa

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Awesome we love it”
Jan 09, 2024

CARINA QUINLAN

Beautiful But…..

⭐ ⭐ ⭐ ☆ ☆ (3/5)

“Very well made sofa. It is very stiff and the seats are very hard. It is beautiful and has great tech features but we had to buy gel cushions to sit on it.”
Dec 26, 2023

LINDA HAINSWORTH

Got a good deal

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“LOVE LOVE IT...”
Dec 22, 2023

JOSEPH YEADON

Awesome!!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Feels and looks good in my man cave!!”
Sep 16, 2023

ROBERTA WOOLFORK

The new party time

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Hopefully the lights don’t go out since they are not covered on the warranty. And hopefully the recliner doesn’t get stuck in the recline position”
Sep 12, 2023

VIOLETA ARANA

Very comfortable sofa, I’m so happy with this buying!!!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I’m very very happy with this sofa it’s like seatings on VIP.”
Mar 29, 2023

TOSHIA WILLIAMS

Great purchase

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Great piece ordered we glad we purchased it”
Mar 03, 2023

MAUREEN MANGAN

Sofa

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“We really like this sofa very comfortable and also nice looking”
Feb 24, 2023

NATHAN MILLER

Awesome recliners!!!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“These recliners are super comfortable and we absolutely love them!!! Makes movie night an awesome experience. It’s just like being at the movie theater!!!”
Feb 13, 2023

BERNARD FORBES

it was great

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“my experience at the store went well am ready for the superbowl, my sales assistant Kevin at the waterford lakes store in orlando did a great job getting it to me on time and dealing with the purchase”
Feb 11, 2023

Ashley Klein

Motor Issues

⭐ ☆ ☆ ☆ ☆ (1/5)

“Very disappointed in our purchase. We ordered the Party Time sofa and matching recliner (in black) at the of 2020. We’ve had them just over 2 years and the motor went out on the recliner AND one side of the couch. We called and they sent us a new power cord, which didn’t help the issue, so now we have to have a technician come out. The recliner is stuck open, but thankfully the couch was upright when it went out.”
Feb 06, 2023

LEONARD RANDOLPH

Love Party Time sofa

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I love the Party Time Sofa.”
Dec 08, 2022

ALEJANDRO CASAREZ

IT IS MORE THAN JUST AMAZING!!!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“We love it! Is a lot better that the best cinemas. Very comfortable and elegant.”
Dec 04, 2022

Timothy R

Cheap material

⭐ ☆ ☆ ☆ ☆ (1/5)

“Like the recliner the first six months but it started shedding, cheap leather. For the price I was shocked! I will not be buying anything else from Ashley.”
Nov 26, 2022

MADRID PIERRE

Love it!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Awesome reclining sofa! Love it!”
Sep 11, 2022

RACHEL KINGERY

LOOK NO FURTHER!!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Do not second guess it!!! Beyond beautiful, comfortable, multifunctional and super relaxing!!!”
Aug 19, 2022

KRISTA WATTS

Love it!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Love our Party time power reclining sofa!”
Jun 18, 2022

Abigail Prewett

Poorly made

⭐ ☆ ☆ ☆ ☆ (1/5)

“My recliner is stuck open and I’ve been trying to get it fix for over a month. Just barely 2 years old..”
May 19, 2022

MARIA MELENDEZ

Good looking couch although its a little firm, it’s really nice.

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“Nice couch and design!”
May 02, 2022

MARIA MORRIS

Comfy couch

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Husband is enjoying it.”
Apr 26, 2022

JONATHAN MCMILLAN

Good

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Good so far time will tell time will tell…………..”
Apr 20, 2022

MATEUSZ DARLAK

Loving it!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I loved it from the moment I saw it and even more after purchasing it! Very comfortable and relaxing, great to nap and watch movies! Highly recommended!”
Mar 28, 2022

BARBARA CRABTREE

Great comfort.

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Wonderful chair. I wish I had ordered it sooner.”
Mar 23, 2022

FELICIA SETTLES

Power Recliner and Chair

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I absolutely love this set. Very comfortable and easy to clean. Also very stylish.”
Mar 23, 2022

ALEXIS SEABROOK

Best

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Love it!!!! I bought 2.”
Mar 19, 2022

ROSALVA SOLIS

It is a good and soft sofa.

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“It is very soft and it works perfectly but I wish it was a bigger sofa for more people to fit.”
Mar 16, 2022

DEBRA FREDERICK

Fantastic power sofa

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“We absolutely love our new party time power sofa. It is exactly as described and very easy to put together. Don't hesitate to buy this one!!”
Mar 04, 2022

EMILY HART

Love it!!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Perfect addition to our theater room!”
Mar 02, 2022

AARON BABB

Great Couch

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“This couch is great. It has lots of bells and whistles and it was a decent price. The only issue we had with it at first is that it is much more firm that our love seat, which is more plush. After a bit of sitting in it, either the couch softened up or we got used to the difference.”
Mar 01, 2022

DEREK TERRELL

Great sofa with extras

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“It has been great. Had it about 2 months now and it works great in our space.”
Feb 26, 2022

JOSHUA MASON

Great product!

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“It’s great! Only thing that keeps it from being perfect is that it’s not real leather. Aside from that it’s awesome and super comfortable!”
Feb 19, 2022

MICHAEL JOHNSON

Party Time Power Sofa, comfortable with great features.

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I enjoy this sofa. It’s comfortable and has nice features like arm rest storage, movie theater lighting, fold down middle section with cup holders and outlets and USB ports.”
Feb 06, 2022

JOHN ROWAN

Amazing Sofa!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“This sofa is extremely comfortable with several awesome features for a theater seating experience! Everyone that uses it loves it and I would highly recommend this product!”
Jan 29, 2022

RACHNA DUBEY

A very comfortable recliner sofa

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“I am happy with the recliner sofa. It is very comfortable and I spend a lot of time on it. Perfect for watching TV, and also taking a quick nap. The controls work very well. The only problem is the cup-holder lights. The double tap operation is very difficult to master and I am still having issues with it. also, the bottom strip of lights turn on only when the right cup-holder light is turned on. It does not turn on when the left cup-holder light is turned on. Not sure if that is by design.”
Jan 25, 2022

SHERYL TOLLE

Great Purchase!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Great purchase! We love the Party Time Power sofa!”
Dec 19, 2021

NITIN JOSHI

Comfortable and convenient

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Beyond expectations.”
Dec 12, 2021

LUKE SEYMOUR

Perfect

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Absolutely love it!”
Dec 07, 2021

Lexis Hall

Best couch you'll ever buy

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“If you don't buy this couch you're crazy! It's literally the most comfortable best quality couch I have seen. I cancelled my order from Rooms to Go for a sectional I waited 6 months for and I am so glad I did! It has usb, adjusting lights, huge storage pockets and had no idea the head rest moved until we got it here. It has a lot of plugs about 2 or 3 for each couch so you might need a power strip for your wall. Too bad I can't upload a picture of it”
Nov 24, 2021

ELIZABETH KAPLAN

makes loud noises

⭐ ⭐ ☆ ☆ ☆ (2/5)

“I bought this couch about 10 months ago and one of the reading lights never worked properly. The reclining mechanism on both sides makes loud farting noises every time you put the recliner up or down.”
Oct 24, 2021

TIMOTHY BRONCHO

Party time couches

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“Comfortable yet solid couch set.”
Oct 22, 2021

MIRANDA POLITOTOTO

A little overpriced but nice

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“Overall, the style of the sofa is really nice. It has all of the features like USB charging ports, outlets, etc. I will give it a 7/10 on overall comfort, but hopefully we will break it in over time. These sofas are extremely heavy and difficult to move. Also, as the description entails, they sofa is not made of genuine leather so the price you are paying is for the extra features that the sofa comes equipped with.”
Oct 20, 2021

KATIE SEXTON

Comfortable and Stylish

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Love it! So comfortable and goes great with our living area set up. Also love the extra plugs since we have been working from home, allowing us to be together in the family room as we do our work. And the lights are great for movie nights, where we can light up our cup holders as well as under the couch, looks very nice!”
Oct 10, 2021

AKEEM JOHNSON

Fair

⭐ ⭐ ⭐ ☆ ☆ (3/5)

“Very nice couch but not comfortable….I’m enjoying em otherwise”
Oct 04, 2021

VILIAMI FONONGALOA

awesome buy

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Got this fr my parents..thy love it..very comfortable n has everything you need charging station in middle console n lots of cup holder.”
Sep 30, 2021

ANTONIO DIAZ

Party time recliner

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Product yes but my party time was delivered damage”
Sep 25, 2021

KAREN WILGAN

Fits wall perfectly!

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“The sofas look good & are comfortable. We used 2 to seat 6 people. Only negative is that we have to tap cup holders several times to get LED lights on/off.”
Sep 11, 2021

BRITTANY GARCIA

Good Buy

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Quiet. Comfortable. Delivery was amazing.”
Aug 30, 2021

NIANG CING

love

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I reallylove it”
Aug 28, 2021

ARLENE BORUCHOWITZ

Excellent recliner; middle console is the bomb

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“This couch is amazing. The middle console is the highlight. The built in console with reading lights, usb chargers, outlets, cup holders, etc., is amazing. But, the middle seat is still comfortable when the console is up!! The power reclining is also amazing. The only criticism I have is that the seats could recline a bit more. Otherwise, this is amazing!!”
Aug 28, 2021

SARA FERNANDEZ

Beautiful sofa, comfortable

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Beautiful sofa”
Jul 16, 2021

SARA HINES

Love

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“Love it. Super cool and very comfy”
Jun 29, 2021

MONTRE SOMSUKCHAREAN

Party time

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“Comfortable, nice features really can't complain”
Jun 10, 2021

ANGELL DAVIS

Loving My Party Time!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I am enjoying my Party Time Sofa. I waited 3 years for the price of this item to dropped. I am so excited to finally have it in my home. :)”
Jun 03, 2021

ANDREA CHAFEKOEPKE

Love it!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“We love it, very comfortable.”
May 06, 2021

PATT KIMPSTON

Excellent buy.

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“We love our couch. It is comfortable and really attractive. I highly recommend it.”
Mar 14, 2021

GUY HENRION

Couch

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“Very comfortable”
Mar 06, 2021

DAGMAR RADIG

Very pleased with this purchase!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Super heavy duty. So happy with this high quality furniture.”
Mar 05, 2021

DARLA HABOSKY

Love the furniture

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“The furniture is great. It’s comfortable, well made, and stylish. Delivery was great as well. My only complaint was that it took 3 1/2 months to get”
Jan 31, 2021

ROBERT COX

Winner with Party Time Sofa

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“We are really happy with the Party Time Power Recliner Sofa. We can use it as a Sofa and lay down, we can use It like media chairs. This is way more comfortable than we were expecting.”
Jan 26, 2021

NEDRA RIDDICK

Perfect fit

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“This is a great fit for someone taller (6'3) to lay back and relax.”
Jan 23, 2021

Nice couch

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“Nice couch with some accessories that are fun. My only complaint is it could be a little more comfortable. Seems to be a little on the hard side after sitting on it for a while.”
Oct 02, 2020

HUNTER HETTICH

Very satisfied

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Had it now for a few weeks and we have loved it. The usb ports on the side are used constantly and we have really enjoyed having that middle console that folds down but doesn’t compromise on cushion and comfort.”
Jun 09, 2020

DIANE WILLIAMS

Not impressed

⭐ ⭐ ☆ ☆ ☆ (2/5)

“Should have tried at store as not as spacious and not comfortable when watching movies”
May 26, 2020

JAMIESON CAMPBELL

Great Product For The Price!

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Great product, and very comfortable! Would recommend to others for sure.”
Apr 23, 2020

MELODY MCGLOIN

Fancy

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“We feel like we upgraded our living room to a personal movie theatre!”
Mar 11, 2020

Carl Nathan

I love this set very much.

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I love the couch and love seat very much the power recline works great. The lights are really nice also. I would recommend these pieces of furniture.”
Feb 25, 2020

FREDRICK G

AMAZING SOFA

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“THIS IS AN AMAZING SOFA. IT HAS EVERYTHING I'VE DREAMED OF HAVING. THE SALESPERSON THAT GENTLY MOVED ME FROM A SIMPLE RECLINER TO THIS AMAZING SOFA. I'M SHOWING EVERYONE I WORK WITH THIS AMAZING SOFA. I CAN NOT WAIT TILL IT IS DELIVERED AND SET UP IN MY LIVINGROOM.”
Jan 27, 2020

DOREEN HORNOCKER

The delivery process was quick and then we’re extremely friendly and helpful they put the furniture together very quickly, and very politely

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Great, everyone was extremely helpful, this is my second piece of furniture that I bought from Ashley furniture, I will recommend my friends and family, and definitely shop there again.”
Dec 07, 2019

Helen Adams

Reclining power sofa

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“I’m happy with this sofa. Very comfortable”
Aug 11, 2019

JASON ABDELA

Fantastic

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“Great in every way”
Jul 13, 2019

Shawn Cooper

Good but doesn't last very long

⭐ ⭐ ⭐ ☆ ☆ (3/5)

“Bought this in May of 24. I highly recommend that if you buy it that you get the extended warranty. Because I've already had a cup holder break, and the seat cushions don't hold out very well. The leather's pretty decent though and it does look nice and it does have extra features. But I almost definitely will be using the warranty that I purchased too fix some of its issues.”
Mar 21, 2025

George medina

Complete thrash!

⭐ ☆ ☆ ☆ ☆ (1/5)

“IF I COULD GIVE THIS PIECE OF JUNK NEGATIVE STARS I WOULD ! LIKE OTHERS HAVE SAID ..I WANTED A RECLINER TO RECLINE ! FIRST ONE SIDE STOPPED WORKING WITH HEAD REST STUCK UP .. SO ITS IMPOSSIBLE TO SIT THERE SINCE ITS SO UNCOMFORTABLE.. NOW THE OTHER SIDE STOPPED WORKING ..PLUS READ ONLINE THERES A FIRE RECALL ON THIS JUNK ..BEEN MONTHS WAITING ON CRAPPY SERVCE THAT HASN'T COME BY TO FIX .. DONT WASTE YOUR MONEY ON SOMETHING THAT WILL DEFINITELY STOP WORKING AFTER 2 YRS ..COMPLETE TRASH !!!!!!!!!!!!!!!!!!!”
Feb 16, 2025

AMY BARTLES

All the extras

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“”
Mar 28, 2025

LUPE CAMPOS

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“”
Apr 20, 2025

ALLISON MEADOWS

Nice sofa

⭐ ⭐ ⭐ ⭐ ⭐ (5/5)

“The sofa is super cool and it looks good in our space. It’s very comfortable. The delivery was great.”
May 07, 2025

MICHAEL CAPOSELLA

great for a man cave

⭐ ⭐ ⭐ ⭐ ☆ (4/5)

“Its pretty awesome. Just could use a bit more cushioning,”
Jul 08, 2025