Customer Reviews (22)
TERRI SPEARS
Reclining couch poor seating
⭐ ☆ ☆ ☆ ☆ (1/5)
“Poorly made. Recliners sink don’t too much”
Sep 01, 2023
Vikas Yadav
“Thank you for your review. Our records show a customer experience representative has taken care of this issue or you. If you need any further assistance, please send us an email at ReviewFeedback@Ashleyfurniture.com. In the subject line state, “Attention Vikas” and in the body of the email include your order information. We'd be happy to help. ”
KATIE EVON
Love this sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Feb 25, 2025
Mikee Singco
“Thank you for your feedback, Katie! We're thrilled to hear that you love your new sofa. Your satisfaction is our top priority, and we’re so glad you’re pleased with your purchase.”
TASHA MULTINE
Worth every penny, I spent!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So beautiful and stylish and the comfiest couch I’ve ever owned!”
Jul 29, 2024
Diza Dagunan
“Hello Tasha. Thank you for your wonderful feedback! We’re thrilled to hear that you find the couch both beautiful and stylish, and that it’s the comfiest you’ve ever owned. Your satisfaction is our top priority, and we're delighted that it’s exceeding your expectations. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help!”
CASSIE SHAUDVITIS
Review
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it very comfortable”
Oct 01, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
RAYMOND MONTOYA
Power reclining sofa
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The usb power outlet no longer works, the sofa is only two years old.”
Feb 19, 2023
Julie Allen
“Thank you for your feedback. Please contact Consumer Affairs -------800-757-0064, to get new USB ports ordered. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
EDUARDO FERREIRA
Very satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very satisfied”
Feb 03, 2023
STACEY ROTHMAN
Loveseat and couch
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Not very comfortable at all!! Working on an exchange but haven’t heard from anyone yet”
Jul 25, 2022
Anjali Parmar
“Hello Stacey, Thank you for your review. Please refer to your spam or inbox for an email from Ashley. Social Customer care Review Team. ”
MUHAMMAD MAJEED
Like them
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I really like that product”
Jul 12, 2022
REBECCA WHEETLEY
Perfect
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great product. Exactly what I was hoping for.”
Jul 06, 2022
JOSEPH MALSOM
Very Nice Power Recliner Set
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice sofa / loveseat combination. The cushions are firm and comfortable. I feel that the upholstery should hold up well. A power lumbar support would be a great addition, making the set perfect.”
Jan 01, 2022
DENICE DE LUNA
Comfortable and Cozy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love our Erlangen Power Reclining Sofa. The recliners are very comfortable and the material is soft and cozy. We only purchased the sofa due to room size issues but would have purchased the love seat and chair if we had the space. We would recommend this sofa if built in recliners are what you are looking for.”
Sep 22, 2020
MICHELE DALEANDRO
Perfect !
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Wonderful material. Super comfy. Love the headrests. The color is awesome!!”
Jul 28, 2020
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
JASMINE URIBE
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it , easy to clean and super comfy”
Jun 26, 2020
RICARDO IBARRA
Great couches
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Our living room went through A complete transformation. These couches literally took it to the next level.”
Jun 18, 2020
KEVIN CORMIER
Extremely Satisfied!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Wonderful addition to our home. Extremely soft and beautiful. Well constructed and comfortable.”
Jun 02, 2020
Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Really love my couch. Love the power reclining seats!!!”
Jun 02, 2020
KENNITH KING
One star away
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The faux leather feels really good and the color is appealing. My dog likes it so much, he made the middle seat his. The usb ports stopped working within the first 24 hours. I called the Ashley location the sofa was purchased from and got very good customer service, the new usb ports mailed, and a promise for a repair in home.
The only drawback, is the where the lower of your back rests in the sofa is not supportive.”
Dec 24, 2019
RICARDO CAMACHO
Awesome
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice looking, comfortable and makes my living room look good”
Aug 19, 2019
Debbie Cowen
DC
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This was just delivered about 3 hours ago. It’s is soooooooo comfortable and looks gorgeous. You m so happy I made the purchase.”
Aug 04, 2019
RUBEN TEJEDA
It's great
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good .great .fantastic.”
Jun 08, 2019
DON CAMPBELL
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Power recline function is smooth and powerful. Sofa is firm, but comfortable. Price is excellent for the quality of the product.”
May 31, 2019
MICHAEL BOWERS
Can’t pry us off
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it, just one problem: so comfortable that it can put us to sleep in no time!!”
Jul 19, 2025