Customer Reviews (62)
RAYCHELLE KIMBRELL
Poor quality
⭐ ☆ ☆ ☆ ☆ (1/5)
“After a few sits the cushions sag
The cushions will not stay in place, constantly slipping forward.”
Apr 08, 2025
MICHAEL STIEF
Satisfied
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Seat cushions have a habit of sliding out”
Feb 07, 2025
Johnny Pael
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
MARIA WACHTER
Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice couch we love it !”
Jan 28, 2025
Demberlyn Bacubac
“Thank you for your feedback! We’re so happy to hear that you love the couch. We appreciate your support and hope you enjoy it for years to come!”
JOCELYN WOOD
Kananwood sofa loveseat and chair
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This sofa loveseat and chair was just what I was looking for.. oatmeal color”
Dec 30, 2024
Ace Bocanegra
“Thank you for your great feedback! We're so glad to hear that the sofa, loveseat, and chair in oatmeal color were exactly what you were looking for. It’s wonderful that they fit perfectly into your space. We appreciate your support and hope they bring you much comfort and style!”
CHAD SEIPKES
Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice fabric and very comfortable”
Nov 17, 2024
Angelbert Casido
“Thank you for your feedback! We're so glad to hear you're enjoying the fabric and comfort. Enjoy your new piece!”
LIZ TORRES
Would buy again
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Very comfortable”
Oct 29, 2024
Ace Bocanegra
“Hello, Liz! Thank you for your review! We're thrilled to hear that you find it very comfortable and would consider buying again. Your satisfaction means a lot to us!”
NICOLE WAGNER
Sofa set
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this set! So glad I bought it. Perfect size and color. Fabric is firm but soft. I feel it is well made for the price point. The grouping is large so I suggest measuring it.”
Oct 10, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
BILL ARCHER
Kananwood Sofa.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The Kananwood Sofa is exactly what I wanted. I checked out many sofas before settling on the Kananwood. It is to me a traditional sofa, long high seated and firm. and the back pillows are connected to the frame.”
Aug 19, 2024
Mikee Singco
“Thank you for taking the time to share your experience with the Kananwood Sofa! We’re delighted to hear that it’s exactly what you were looking for. Thank you for choosing us for your furniture needs, and we hope to have the opportunity to serve you again soon!”
Ashley Shopper
Material Wrinkles After Sitting
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“We haven’t had our sofa and chair for a week and already there are wrinkles in the material after sitting for a short period of time. It seems as though there is more material than cushion. Not sure about the longevity of this set.”
Jul 15, 2024
Christian Deposoy
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the subject line state “Attention CD” and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
ALEXIS CROWDER
Sofa and over sized chair
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very well made and so comfortable!”
Jul 11, 2024
Mikee Singco
“Thank you for your positive feedback, Crystal! We're delighted to hear that you're enjoying your sofa and oversized chair. We can't wait to welcome you back for your future furniture needs!”
LACEY ERRECART
Great Experience
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Delivery was a breeze and the movers were friendly and profesional. We love our new couch set!”
Jun 20, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ALISSA BROWN
Saggy Cushions
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Cushions sag easily”
May 05, 2024
Ian Frederick Flores
“Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
Sandra Brown
Sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“First off Julia was very helpful while we shopped around for few furniture items! Sofa just got delivered today but I do really love the appearance of it in our home.”
Mar 19, 2024
Jason Davis
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ANN TOMBLIN
Kananwood sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this couch!”
Jan 27, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Just do it, you won’t regret it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Had for many years, zero issues!!!”
Nov 17, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Patricia L.
this couch is 4.0 not great cushion to seat on after a while you have been sitting on them.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“the living room set I bought is very nice. but, the cushions seats are not soft to sit on they are hard. plus the cushion seats do not have the same fabric on the backside. other than those cushions I would say the couch is great!”
Sep 15, 2023
Akash Akash
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at Reviewfeedback@Ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
SUSAN HAMILTON
Great sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“very nice. was just what i wanted”
Sep 10, 2023
Manish Giri
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
DENISE HOOD
Great but don’t like spacing underneath it.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Wish that it didn’t have space underneath it for shoes, toys etc. to get lost under it.
Very comfortable!”
Jul 09, 2023
Ju Allen
“Thank you very much for your feedback, Denise! We are happy to hear that you are enjoying your purchase and thank you for your support!”
KRISTY ARMSTRONG
Comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it! It's so comfortable and fits perfectly.”
May 22, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
JAVON WOOTEN
The cushions lost firmness extremely quickly
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Couches went flat almost immediately, but Ashley’s customer service took great care of it.”
May 14, 2023
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
Claire Toussaint
So far so good
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“So far so good. Bigger than expected but very comfortable for now. The delivery guys were great!”
Apr 27, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
Susan B
Don't buy
⭐ ☆ ☆ ☆ ☆ (1/5)
“It's beautiful and comfortable at first. After a month, cushions lost its shape. Had to buy stuffing. Couch is worn and not very comfortable. I'd never buy this product again.”
Apr 23, 2023
Vikas Yadav
“Hello Susan, Please accept our sincerest apologies. This is not the experience we strive to provide our customers and we would like to assist you further. Would you be able to send us an email to Reviewfeedback@ashleyfurniture.com with the purchaser’s name, order number, email, and phone number along with the City and State the store is located in if this was placed in store? Also please include any relevant photos of the item and at least one photo of the serial number tag. Thank you.”
MARJORIE SCHNELL
Love My Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I absolutely love this sofa. I viewed many online before choosing this one. It was delivered within a week. The sofa has good support and is so comfortable. The fabric is quality, comfortable, and just the color I wanted. I've received many compliments on the look and comfort.”
Mar 19, 2023
NANCY BURCH
BEAUTIFUL SOFA! Design, colors, comfort and style are fantastic! Another Ashley Win!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautifully made sofa. Comfy firm cushions, sturdy build and lovely colors.”
Mar 19, 2023
Manish Giri
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
PAULA SINGLETON
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love it, the firmness of the couch is perfect for relaxing.”
Mar 14, 2023
Manish Giri
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
HAMURABI DASTAGNE
Perfect Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Very comfy. Thank you Ashley.”
Nov 26, 2022
Eric DiValerio
Nice, but appearance doesn't last
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Sofa cushion develops creases after one use. Legs have a thin coating for their dark color that comes off by lightlyscratching with a fingernail. Otherwise, looks nice and is comfortably firm.”
Oct 28, 2022
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Corporate Customer Care, Review Team ”
LISA STUPAR
Good sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“So far had it a week and so far so good. Very stylish looking and great size.”
Aug 23, 2022
LAKESHA RAILBACK
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my furniture”
Aug 13, 2022
ELIZABETH CLARKE
Not what I expected
⭐ ☆ ☆ ☆ ☆ (1/5)
“Very high off the ground and stiff. Was hoping for a more comfy couch but designer looking.”
Jun 05, 2022
Nitin Sharma
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please let us know if you need any further assistance at 866-436-3393.”
ADIN MARTINEZ
Recommend %100
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Loved our Sofa Set we get so many compliments on how comfortable it is”
Jun 04, 2022
DEBORAH FRYBERGER
Kananwood sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love it. Big and sturdy. Well put together. Color is beautiful.”
May 23, 2022
Liz C
LOVE this sofa!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Purchased this sofa and matching loveseat to replace our 23 year old furniture. Couldn't be more pleased! The fabric is soft and cushions are firm. Love the look of the large round feet. Good value!”
May 13, 2022
Sachin Singh
“Thank you for your review and if you have any questions please reach out to us at ReviewFeedback@ashleyfurniture.com”
ANGELA MAURIZIO
Kennawood Sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I love my sofa, but, the seat cushions are not reversible and for the price I paid they should be. I didn't look under the cushions because I thought they were finished to match that couch. Also the middle cushion has already flatten about 1". Ashley furniture has ordered me a new middle cushion under my 1 time warranty. The pictures on the website should show that what the cushions look like underneath. Not only are they not finished underneath, they put black material on a Oatmeal color couch.”
Apr 09, 2022
KEVIN JONES
Great Buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great Sofa very nice Comfort Seating”
Apr 08, 2022
RON MIRABAL
Kananwood sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Big and comfortable.”
Mar 26, 2022
RANDY JOHNSON
nice sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“very nice firm sofa”
Mar 12, 2022
Laura Strunk
Beautiful, great size/shape, but hard as a rock!
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“This sofa is beautiful, and the size is perfect. My previous sofa was purchased from Ashley as well and was similar to this. I purchased it used from a friend at 15 years old as it was beautiful and so comfortable! I couldn’t believe how comfy it was after 15-20 years of use. The cushions didn’t sag and it was just so comfy. This couch arrived today and as I said it’s size and color are perfect, but holy cow the cushions are hard as a rock! I only hope the firmness is going to soften over time without losing shape as my previous couch did. Time will tell. I will update my review in a few months.”
Jan 05, 2022
BELINDA CUMMINGS
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Yes it’s very comfortable”
Dec 19, 2021
JANEL GOLDEN
Great deal and good furniture!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my new furniture!!!”
Dec 11, 2021
JASMIN DE LA VARA
In LOVEE!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beyond in love! The quality is amazing, extremely comfortable, and not to mention how large the couch is! Fits easily 4 grown adults. I was seriously not expecting such a beautiful couch for the amazing price. Beyond in love!”
Dec 07, 2021
ANGELO CARTELLA
Classic beauty
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful sofa! Love the material!”
Oct 29, 2021
Stephanie V
“Thank you for your feedback on your sofa and we are glad you like it! I would also like to thank you for being an Ashley Furniture customer.”
JEAN KONTAK
Beautiful sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Best sofa ever, very comfortable and the color is awesome,I just love my new sofa”
Sep 26, 2021
Manuel De La Rosa
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
LUCINDA HODGES
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It looks really nice and we get a lot of compliments on it”
Aug 12, 2021
PAMELA ELZEY
Okay for the price
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I like the sofa. It looks good in my living room. One of the love seat cushions is starting to turn up on the corner and it's only been sat on 5-6 times and I've had it less than a month. I do like the fabric and the accent pillows”
Jan 19, 2021
Emma M
Cushions are the worst
⭐ ☆ ☆ ☆ ☆ (1/5)
“I really loved this couch because of the color and fabric, but the cushions are not made to be sat on. They are already going flat and sinking in. I've only had since October 2020. Im not sure if it's because there are no springs to support the cushions or just cheap cushions. Its to the point of causing back pain from just sitting on it.”
Dec 31, 2020
AMBER HOKE
Looks good.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Furniture looks gorgeous. We've only had it two weeks, one of which we were on vacation, and the cushions are already pushing towards the middle of the couch like they are going flat. We'll see how it holds up.”
Nov 04, 2020
JANINE DACOSTA
Great investment
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I received it about 2 days ago on October 27,2020. From my understanding they have a lot of back orders so do expect a wait. It took 8 weeks to get mine. I’m really happy with this purchase. It’s a very large sofa in width and length. I have it on a 7 x 10 rug and it fits comfortably. The seats are very firm, and I figure it will take awhile to soften. I love that as it’s great on my back.
The fabric is soft and feels high quality. It not a thick material though, more like mid-grade. As for the color, it’s lighter then the pictures I provided. I have awning on my windows so everything appears darker in my living room.
I saw someone had asked about clean up. I have a spot carpet cleaner which I plan to use since it’s a fabric sofa. it’s like under $100 but worth it! You can easily clean up liquid stains. I just love it. This is my second fabric sofa and the spot cleaner is what helped me keep my last sofa for 3 years.
Overall, I would recommend the sofa! It’s worth the price and looks awesome!”
Oct 30, 2020
NATALYA ROWAN
Absolutely love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I aboslutely love my couch and oversized chair. The quality is amazing.”
Sep 08, 2020
LITANY PYLE
Great couch - very wide and spacious
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This couch is very wide, great for laying down! It is very comfortable and a great color, just as described.”
Aug 04, 2020
ASHLEY HUGHES
Wonderful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Wonderful! Very comfortable! Larger than most couches.”
Jul 26, 2020
LARITA ROMEY
Great quality and very beautiful!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great quality and very beautiful!”
May 08, 2020
ERICA VIGIL
My beautiful sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfy, beautiful, elegant, and great material”
May 02, 2020
MARY LOPEZ
I Love Everything About This Item So Comfy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“ABSOLUTELY BEAUTIFUL EXCELLENT QUALITY”
May 31, 2025
JOSE ANTONIO RIVERA
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jun 08, 2025
MELISSA BENDANA
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jun 24, 2025
SUZAN RASHED
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jun 26, 2025
VANNESSIA WILLIAMS
This furniture is very comfortable .
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Ashley was my one stop for my living room furniture, tables,wall decor, rug,lamps, accessories ..”
Jul 22, 2025
Judith Noyes
Classic and comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very lovely sofa and very sturdy. Color is a beautiful neutral mix of tan/beige and ivory. The fabric has a soft brushed chenille feel to it. Perfect for pet owners as the dog hair doesn’t stick easily. The couch is long and very comfortably sits 3 people with space to spare. The couch is firm but not uncomfortably so. I appreciate that it doesn’t feel like you are sinking down in when lounging on it. Great value for the price. I was nervous purchasing online as they didn’t have it in our local store but I’m so glad I bought it anyway.”
Jul 25, 2025
Christina Emmel
Do not recommend
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Pros -Beautiful sofa. Perfect size. Firm for the first few days of wear.
Cons - Cushions are not reversable. Cushions don't stay in place. No back support. Cushions wear very quickly and become wrinkly.
Would not recommend. Plan to replace within the year. We are empty nesters with minimal company. This is by far the worst sofa purchase we have made. We regret our purchase. It was a blind purchase on- line. When choosing a sofa, make sure you visit a retailer to see, touch, feel and test. And read reviews! This sofa was a fail for us and we are regretful.”
Jul 28, 2025
ALICIA BELL
Great buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s soft and firm. I love the color and the soft texture. I don’t care for the throw pillow colors but I can slip on new pillow covers. The delivery was wonky. I missed the window of delivery by a minute so I had to schedule a second delivery which was another charge. The delivery guys were great. They took time to play with my dog, set my couch up and removed the trash.”
Sep 26, 2025
Lenny Johnson
THE best sofa I've ever owned
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“After carefully shopping for what I wanted and the best deals, I landed on this sofa along with two oversized matching chairs and ottomans. It's not only beautiful with it's oatmeal colored fabric and dark brown large disk legs, but it is very comfortable for sitting and laying down. Add an ottoman long-wise and that seat becomes a chaise lounge! The fabric feels great and is durable. The large disc legs makes them easy to slide on the floor, too. I don't always make good purchases, but this one was everything I'd hoped for and more.”
Nov 03, 2025