Customer Reviews (61)
Sirena Long
Horrible customer service.
⭐ ☆ ☆ ☆ ☆ (1/5)
“The couch itself was not what we had hoped for. We purchased it online and have been trying to return it for 6 weeks and continue to get the run around. I’m about ready to deliver it myself back to the nearest store just to get it out of my home.”
Mar 02, 2025
KIM ASTLE
Recliner couch / electric
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s just like the picture. It’s a comfortable couch/recliner”
Feb 10, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
TODD KETCHUM
couch and love seat
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“We are so happy with the service we received from Ashley.”
Dec 23, 2024
Ace Bocanegra
“Thank you for your kind review! We're so glad to hear you're happy with both your couch and loveseat, as well as the service you received. Providing excellent service and quality products is our top priority, and we're thrilled to know we met your expectations. We truly appreciate your support and thank you for choosing Ashley!”
DONALD YANCZER
Everything was done in a professional way!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Loved everything about Ashley!”
Dec 23, 2024
Ed Hadassah Kong
“We're thrilled to hear that you had a positive experience and that everything met your expectations, Donald!”
SHARAN WILLIAMS
I
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I like it but one of the zippers are busted”
Sep 10, 2024
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
TONY HALL
He's been very good for so far for me. I've enjoyed all the functionality and reclining is always great
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So far so good”
Jul 25, 2024
Paolo Martin Bermillo
“Thank you ever so much for your kind words regarding the Owner's Box Power Reclining Sofa! We are delighted to hear that the sofa has met your expectations and that you are enjoying its functionality and reclining features. At Ashley, we strive to provide pieces that offer both comfort and convenience, enhancing your living space in the most delightful way. Your satisfaction is our utmost priority, and we truly appreciate your feedback and support. Thank you for being a valued Ashley customer!”
MALINDA VARINO
Great quality, could use improvement on customer service
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The recliner itself is great and a nice quality. However, the customer service is not very user friendly. Difficult to get a time stamp in delivery until you choose a date, which made it difficult for me, being that I don’t have a set schedule for work time. Other than that that, would recommend”
Jul 24, 2024
Paolo Martin Bermillo
“Thank you for your honest feedback on the Owner's Box Power Reclining Sofa. We appreciate your positive remarks on the sofa's quality. We apologize for the difficulties with customer service and delivery scheduling. Your insights are valuable as we strive to improve our services. Rest assured, we will address these issues to better serve you in the future. Your satisfaction is important to us, and we appreciate your recommendation of our product.”
Quentin Bendel
Very impressive
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“On time. Very professional and polite”
Jul 20, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
NADIA MARTIN
Soooo Comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“My husband and I love this sofa so much that we bought another one. We gave the 2 year old sofa to my sister-in-law who loves the sofa, as well.”
Jul 07, 2024
Mikee Singco
“Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your husband are loving your sofa so much that you decided to add another one to your home. Thank you for choosing us for your furniture needs, Nadia!”
KATHLEEN GRACE
Gorgeous and functional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This piece is gorgeous and so well made! My husband will enjoy this in his new man cave for many years!”
Mar 12, 2024
Jamarai Moore
“Thank you so much for your positive feedback! We're happy to hear you are satisfied with your purchase. Thank you for choosing Ashley!”
Vikas Yadav
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ROBERT BAYLOR
Great sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great sofa so many options.”
Jan 13, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
PHYLLIS BALLENGER
The part in the middle seat does not charge the other devices!!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It is great except the part where you can plug other devices in does not work!!!!!!!”
Nov 30, 2023
Sachin Singh
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
Tammy Voyles
Worth it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Lasted for 3yrs so far, we really like the quality”
Nov 21, 2023
Katie Hand
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ALEX BELTRAN
Great Buy For Features
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We were surprised how compact and versatile it is and allows us to enjoy up to 3 people when we have extra company. The storage space is great for our magazine and other items and the electrical outlets have already come in handy to charge our iPhones.”
Aug 05, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
We love our new furniture and beautiful >> Wow comfortable and love it!!! May God Bless
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love our new furniture and beautiful >> wow comfortable and love it!!! May God Bless”
Aug 03, 2023
Katie Hand
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
GUY KEEHN
Great buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is a beautiful couch and very well made. Highly recommend”
Jun 19, 2023
Vikas Yadav
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
Refaee Alrefaee
Sinking from the back
⭐ ☆ ☆ ☆ ☆ (1/5)
“I got 2 sofa and 1 single chair
After 2 weeks they started to sink from the back
Now my feet is up high for about 5 inches in the air
This is really bad design
I would give it no stars
Fix it please”
May 27, 2023
Vikas Yadav
“Thank you for your review. Please let us know if you need any further assistance at 866-436-3393. ”
MARCOS RUIZ
Comfortable Recliner ~ Nice Design
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable. Love the charging station. The adjustable head rest is also a plus. It's been a month since the purchase, so far we're satisfied with the sofa.”
Mar 25, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
APRIL ARNOLD
Love it!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We have 2 movie recliners already in our family room and the new couch is the perfect addition! It allows us to all sit together to watch movies and play video games as a family!”
Mar 25, 2023
Manish Giri
“Hello April Thank you for sharing your review with us. Please let us know if you need any further assistance at 800-240-3440. Thank You, Review Team”
Mike Ward
Great Set!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I have had the Owner’s Box Sofa and Recliner for over a year. Most comfortable furniture I have ever owned. I am five feet eleven so my feet hang over edge of ottomon a couple inches. I move my coffee table up so I can rest my feet on it for long reclining sessions. Chair and sofa are very supportive of lower back and shoulders. I am retired so I sit in the sofa between 4-6 hours a day with no back issues. Very firm yet comfortable. I put in cup holder stands for my phone and tablet. Great charging stations. Table in middle is great. Charging ports are fantastic. Storage space in arms are quite substantial. All my friends and family love the setup. Highly recommend!”
Mar 08, 2023
KENT MCCURDY
Amazing!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s amazing!”
Jan 06, 2023
ACCEPTANCE NOW RAC
Reclining coach
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Functional and comfortable! Saved my knees!”
Oct 06, 2022
DORIS LJUBICICH
Comfort at its best👌
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my new sofa recliner, very comfy👍👍👌👌”
Jul 12, 2022
SHELLEY TAYLOR
VERY UNHAPPY
⭐ ☆ ☆ ☆ ☆ (1/5)
“The color is rubbing off on to our clothes and ruining them. I am NOT satisfied at all.”
Jul 04, 2022
Brent Richter
Tall People Be Advised!
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Very comfortable feeling-wise but we sold ours less than four months after delivery. Be aware the pan depth (seat edge to back) isn’t designed for anyone over about 5’8”. It didn’t allow me at 5’10” to have my legs bend when sitting upright in a comfortable position. We sold ours at 50% and bought the exact same sofa and recliner we have in our Florida home. Ashley Backtrack. All leather seating and arm rests. Pan difference is about three inches and is more comfortable than the Owners Box.”
Jun 10, 2022
SHELIA BYRD
Comfortable and very roomy for a 5"2 person
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I like the sofa because it has dual recliner and a console for 2 additional cups besides the ones on each side and the only thing I would add is arm rest let down on the side of the console”
Apr 11, 2022
KRISTAL MILLHOUSE
Very comfy, good value for the money spent
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I really love it. Very comfy , and easy to keep
clean.”
Mar 28, 2022
PAUL ROSE
Great Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“One of the best couches i have ever owed!!!”
Mar 21, 2022
WAYNE PERRY
Love it
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“👍👍 Very comfortable and user friendly”
Mar 19, 2022
DEVIN JENKINS
Living room set
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beyond comfortable!!!!”
Mar 15, 2022
JEREMY STAMM
!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Nice for the price”
Mar 10, 2022
KEVIN FLOHR
Fantastic sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable and well built”
Mar 09, 2022
DAVID WETZEL
Sturdy and functional, slightly uncomfortable in some positions.
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Is a good looking and sturdy couch that fits well in the space in our cabin. I wish the fold down console in the center was uniformly padded and the same height as the outside arm(s) for better comfort when reclined. It would also suit me better if it reclined slightly flatter.”
Feb 28, 2022
DARIN REESE
Absolutely amazing 3 piece set.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We bought all three sections and absolutely love them. Super comfortable, easy to use. We did have to order 1 portable chair charger from Amazon so we don't have a cord going across one side of our floor but other than that, there perfect.”
Feb 21, 2022
DANIELLE DEIL
Not very comfortable
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I purchased this sofa about a month ago, and immediately regretted it. The seat depth is very shallow, so you almost always have to have the footrest up in order to get comfortable, and even then, it is very stiff. I'm a bit short, so the headrest doesn't really support my head when reclined either. Since their return policy is so short (72 hours for home delivery) I am stuck having to sell it for half the price and purchase something different. I highly advise sitting on this in person before purchasing!”
Feb 16, 2022
LAWANNA HASPER
Comfy reclining sofa with storage
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Comfy sofa, nice power recliner with tons of storage. The flip down center with charger is extremely convenient. I would buy the loveseat off I had room. Color said thyme, it’s brown which is what I wanted”
Feb 05, 2022
IAN WALLACE
Satisfied Customer
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Front door delivery worked great.
It’s exactly what I wanted. Works great.”
Jan 23, 2022
DIANE TIDBALL
Sturdy sofa with recliners at ends (fold down console in middle)
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“My husband is very pleased with it.
So glad to have found this sofa for his taste.
Has very convenient cup holders, outlets for electrical items including charging phones, and side storage areas.
Also the recliner met the fit for his back.
Thank you.”
Jan 20, 2022
LARRY HUDSON
Beautiful. Everything was fine.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Worth the money. Hope it lasts.”
Jan 01, 2022
KADEEN WILLACEY
Beautiful and robust!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very beautiful and robust! I absolutely love this!”
Dec 20, 2021
ALISHA CLARDY
Wonderful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Super comfortable,”
Dec 07, 2021
WALTET BRYANT III
Great sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love it so comfortable easy to use”
Nov 09, 2021
BHANU RAI
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Loved it, Perfect for medium built folks. Great price. I was looking for not-so-soft kind where I won't sink into it and also like the headrest movement and usb charger .”
Oct 17, 2021
DUSTIN LACKEY
Don’t
⭐ ☆ ☆ ☆ ☆ (1/5)
“I don’t like it at all”
Sep 29, 2021
Manuel De La Rosa
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
ALLAN MAKI
Best couches ever
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love this set”
Sep 23, 2021
Manuel De La Rosa
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
ALEX REIFEL
Amazing
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Never want to leave the couch. This thing is incredible.”
Sep 12, 2021
PATRICK LOSCH
Awesome sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the recliner functions and reclining head rest”
Aug 23, 2021
STARR PAZUCHANICS
Perfect Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This sofa is perfect. Comfortable, not too big, great construction. Love it!”
Aug 07, 2021
JONATHAN JENKINS
Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very Comfortable”
Jul 19, 2021
CHERIE VEAZEY
Beautiful quality stitching
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very pleased with my purchase. Have had time to notice exceptional pleating and stitching along with strong recliner motor movement. Smooth operation! Other family members are impressed and want to get this unit for their own homes.”
Jul 17, 2021
MERLE HOLDEN
Very satisfied
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“We like it, fits in room and is comfortable”
Jun 30, 2021
DEVIN HILTON
Great look, not so great feel.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“If you are just looking for a place for people to sit for short durations these are a good line of furniture. However if you are looking to have movie length sessions sitting in these, I would recommend spending a bit more to get a better feel.”
Jun 10, 2021
ALENA MAUNDER
Reclining Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love our Reclining Sofa!”
Apr 23, 2021
ERNEST LOPEZ
Owners box makes you feel like King and Queen.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Owners box is comfortable and looks better than pictures. Very sturdy for years to come. Very happy with this purchase. When coming home from work tired, I look forward to putting my feet up and reclining back after a long shift.”
Feb 16, 2021
JOE BURCHAM-GULOTTA
Home Theater Seating
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Quite pleased with our home theater seating. The motorized seat adjustments are smooth and work well. Excellent value for the $’s.”
Feb 11, 2021
KATHRYN PREYOR
Great purchase!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The chair is wonderful and looks just as it’s pictured.”
Feb 01, 2021
RICK MISENSOL
We love our new furniture. It looks great in our living room and very comfortable to sit on.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love our new furniture. Very comfortable and very attractive”
Dec 03, 2020
JOHNNY REYES
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I hadn't had the item a week and discovered when I plug it in the center console charging station did not work.”
Apr 30, 2025
SEAN TORRES
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
May 20, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
JAVED AHMAD
Too early to say anything. At this time will not recommend.
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“There is nothing to say at this time, it is hardly used. Time Will tell the quality of the product.
Check with me close to your expiration of warranty.”
May 23, 2025
jessica padgett
Fire Hazzard
⭐ ☆ ☆ ☆ ☆ (1/5)
“I purchased 2 of these sofas in May 2024. They are great tv watching couches but very uncomfortable for a quick nap. In August of 2025, a year and half old and one of the power supplies quit working, and two weeks later the other couch's power supply sparked and burnt the material. Luckily we were right there and were able to unplug it, but now I am trying to locate the receipt and warranty info for a claim. This could have been much worse. I do not recomend this couch. I did give it 1 star cause the cup holders do in fact, hold cups.”
Sep 07, 2025