Customer Reviews (27)
CHRISTOPHER POTTS
Couch
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Paid for the couch to be assembled and one of the front legs to the couch doesn’t even touch the floor.”
Apr 07, 2025
JOSH RIVERA
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks great feels great”
Nov 17, 2024
Angelbert Casido
“Thank you for your feedback! We're so happy to hear that your new piece looks and feels great. Enjoy!”
KRISTEN MCKERNON
Custom comfy sectional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This comfy sectional is just what we needed. Being able to customize it to our space was perfect.”
Mar 08, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KRISTA BEGLEY
Love it.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfy and perfect for our space.”
Jan 15, 2024
Jamarai Moore
“Thank you so much for your positive feedback! We're happy to hear you are satisfied with your purchase. Thank you for choosing Ashley!”
ERNEST BRASWELL
Great Sectional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“works perfect”
Oct 24, 2023
Ju Allen
“We appreciate your feedback, Ernest! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
COLLIN MCGUIRE
Squeaky arm
⭐ ☆ ☆ ☆ ☆ (1/5)
“Arm squeaks because a nail is loose in the 2x4 framing”
Oct 19, 2023
Joseph Gibbs
“Good morning Collin, we understand your concern and would be happy to investigate this for you. Please send us an email to Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention (Joe)” and in the body of the email include the 72500 sales order # and a brief description of your concerns/issues and we will be happy to assist you. Thank you for choosing Ashley! We hope to hear from you soon.”
SARA CURRY
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love this couch. Beautiful, comes with tons of pillows (that are a nice print) and most of all comfortable!”
Sep 01, 2023
Akash Akash
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
DIANE BELL
Great Sectional for the Price
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Really nice sectional, very comfortable. Fabric is very nice.”
May 12, 2023
Prabhjot Prabhjot
“Thank you for the review you have shared. We are glad you like the item. Thank you Review Team. ”
SAMBA DIALLO
Great choice!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks great ,spacious and comfortable .”
Mar 06, 2023
NICOLAI HOOPPAW
Nice couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Too many pillows is maybe a good problem. :)”
Feb 18, 2023
LEANNE VANDERVEER
Needs another stabilizer halfway
⭐ ☆ ☆ ☆ ☆ (1/5)
“Hate the chaise, love the rest of the couch. The chaise isn’t sturdy and lacks a necessary stabilizer in between the footer and header.”
Feb 17, 2023
Manish Giri
“Hello Leanne Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We request you please refer to your email inbox or spam for an email from Ashley. Thank you, Review team”
DORENE VAYAVONG
Beautiful but uncomfortable
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The Chaise isn't holding up well as it cricks when I sit on it. My weight isn't the issue. The entire sofa is uncomfortable. I should have made an in store purchase that way I could have sat and tried it out before the purchase. I'm so disappointed. I don't even sit on it as I have back problems when I do.”
Dec 03, 2022
Julie Allen
“Thank you for your feedback. Please check your spam, folder for an email requesting more information. Thank you, Review Team ”
STEPHANIE TIMMERMAN
In love
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful and love the chaise, my favorite seat on the sectional”
Sep 26, 2022
MICHELLE WEST
Absolutely love this sectional!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is the most beautiful, comfortable sectional I’ve ever owned!”
Sep 20, 2022
BRIAN PERRY
Love it!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it!
Fits perfectly in my space.
Comfy and material seems like it will hold up ”
Aug 07, 2022
LORETTA IUNGERMAN
POOR CUSTOMER SERVICE
⭐ ☆ ☆ ☆ ☆ (1/5)
“I contacted your customer service because there is a whole in the lounge. They sent me an email and asked for my information and a picture which I sent. NEVER HEARD FROM THEM AGAIN!”
Jul 12, 2022
Sachin Singh
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number tag.”
JENNIFER BRONSON
I’m glad we went with this sectional.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love our new sectional and it will last for sure.”
Jun 21, 2022
SHARON KOTZ
Very pleased!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The quality and comfort of this Carnaby right facing chaise is fantastic! I am very pleased.”
May 13, 2022
ETHEL RICE
Happy!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very pleased with my purchase.”
Apr 29, 2022
MICHAEL PieRCE
Not Great Chaise
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We’ve only had it for a few weeks and it’s already sagging. Not a great chaise”
Jul 25, 2021
MARY BETH MOTL
Best experience ever!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Loved the whole Ashley’s experience!”
Apr 09, 2021
ANGELA TKACHENKO
Nice, but could be better
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Nice material, but inside cushion is not like the rest of the couch. Material sags after you sit on it.”
Apr 06, 2021
MOZHDEH PEREZ
Beautiful and BIG!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this couch online without seeing it in person. It was bigger than we thought but filled our living room perfectly. We went from a two piece sectional to a 5 piece. I love that we can switch the lengths by moving the wedge around if we want. It was fairly easy to put together the sofa pieces and we did have to attach the legs...the instructions say a hand held screwdriver will work, but with the amount of force you have to use to get the screws to penetrate the fabric you definitely want a power screw driver. Very comfortable and very sturdy, we love our new couch.”
Mar 06, 2021
GESENE DULLWEBER
Great buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it so comfortable and beautiful”
Jun 19, 2020
LILIANA ALLIN
Sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It is squeaking every time we sit on it and only had it for 1 month”
May 15, 2020
DANIELA MEYER
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Apr 17, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ROSEMARIE BOOTH
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my new sofa with Chaise. It looks beautiful in my living room and sooo comfortable.
Love it!!!!!!!!!!”
Sep 15, 2025