Customer Reviews (32)
JESSICA VASQUEZ
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Apr 24, 2025
Coleman White
Great, comfy couch! But sagging cushions
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“We love our couch it is so comfortable and great for relaxing and napping. But one of the cushions is already sagging in the middle and looks “old” already. We still love the couch but I worry it’s not going to hold up.”
Nov 17, 2024
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
BEVERLY SCOTT
Luv Caretti Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent sofa! High back, deep seat, firm, upholstery very comfortable & color goes with anything, big designer pillows, gives the room a beachy comfy feeling!”
Nov 01, 2024
Angelbert Casido
“Thank you so much for your wonderful review! We’re thrilled to hear that you love your sofa and that it perfectly complements your space with its comfort, style, and versatile color. We hope it continues to bring a cozy, beachy vibe to your home for years to come. Enjoy your new piece!”
JOSE PEREZ
Comfortable but annoying
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Very comfortable however, the cushions won't stay in and I need to adjust them Everytime I move from the couch”
Jun 25, 2024
Ian Frederick Flores
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the subject line state “Attention Ian F” and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
VIKTOR KRISHCHENKO
10
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very good sofas”
May 19, 2024
Diza Dagunan
“Thank you for your kind words, Viktor! We're delighted to hear that you're pleased with our sofas. Our team takes great pride in providing high-quality and comfortable furniture, and it's wonderful to know that our efforts have met your expectations. If you have any further feedback or need assistance, please don't hesitate to reach out. Enjoy your new sofas!”
KAREN SHUMAKER
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the sofa, well constructed and very comfortable! I bought the matching loveseat also.”
Mar 24, 2024
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
IVY EDWARDS
I love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this sofa soft and very nice to sit on”
Feb 27, 2024
Jamarai Moore
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
David Caldwell
Sagging couch
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I only had this couch for a few weeks great for naps but now my couch is sagging from where occasionally sit. The couch looks horrible tbh ! I need replacement cushions immediately!”
Feb 01, 2024
Joseph Gibbs
“We understand your concern and would be happy to investigate this for you. Please send us an email to Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention (Joe)” and in the body of the email include the purchaser's name, email address, phone number, and store location purchased from. Also, a brief description of your concerns/issues and we will be happy to assist you. Thank you for choosing Ashley! We hope to hear from you soon.”
DIANA BUTLER
Perfect
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the new furniture fut perfectly, and delivery was perfect”
Jan 03, 2024
Jason Davis
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Delphine Portee
Would return if I could
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The sofa is soft and comfy. However, I have to constantly push the seats back in place, or let them extend over the front of the frame. I am glad that I only purchased the sofa.”
Dec 30, 2023
Akash Akash
“Thank you for the review you have shared. Please accept our sincerest apologies for the inconvenience. Please let us know if you need any assistance at ReviewFeedback@Ashleyfurniture.com. In the subject line state, “Attention AA” and in the body of the email include your order information. We'd be happy to help.”
ANA STOICA
Caretti Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great sofa. Cute and comfortable”
Dec 17, 2023
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
THERESA SHIMEK
Comfy Couch !
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable !”
Nov 03, 2023
Shauvanda Brown
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
MATT BALDWIN
Great couch esp for price
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Great couch.”
Sep 01, 2023
Shubham Chauhan
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
Akash Akash
“We appreciate your feedback, Matt! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
GWENDOLYN MARTIN
Disappointed
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The cushions break down quickly”
Jun 20, 2023
Anjali Parmar
“Hello, Thank you for your review. Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please let us know if you need any assistance at 866-436-3393. Thank you, Review Team. ”
KRISTEN TOMBARI
Amazing couch!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This couch is so comfortable!! I’m am so happy with this purchase. Looks great as well.”
Jun 16, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
DEBORAH JIMINEZ
Lovely
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my sofa!”
Jun 05, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
ABIGAIL LANDHUIS
Great for naps -- not for sitting
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I have mixed feelings about this couch. If you are fully horizontal/laying on the couch, then it's amazing -- it's soft and comfortable and great for naps. However, if you are sitting on it, it already sags in the middle. After only a few weeks, I am considering having to buy a couch support which is a huge bummer.”
May 04, 2023
Ju Allen
“Thank you for your feedback. Please check your spam, folder for an email update. Thank you, Review Team ”
CAMILLE MADISON
Love this sofa!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So soft and comfy!!”
May 03, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
REMESH SREEMOOLAMVENKITACHALAM
Comfy sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Comfortable and plushy. Delivery was good.”
Apr 24, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
MICHAEL FOX
Caretti Sofa - love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sofa is extremely comfortable and cozy. Material is beautful - we actually purchased after 2 of our friends had already!”
Feb 23, 2023
DEBRA STOUT
It's perfect!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Highly recommend ... I absolutely love it!”
Feb 10, 2023
Kristin Abbott
Best couch!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Ours is absolutely beautiful and SO COMFORTABLE. We love it so much.”
Feb 09, 2023
CATHERINE GATES
Comfy and soft!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable and super soft. Color reads as pictured a tan cream blend. Not a cool gray.”
Jan 31, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
DEBORA KEEN
So so
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Nice color. Comfortable. Bottom cushions slide out. Forever having to lift back cushions that are not removable to shove bottom cushion under. Comfortable but would not buy again.”
Jan 09, 2023
CYNTHIA RIGSBY
Absolutely worth ever dollar spent.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the sofa it's worth ever dollar spent..Thank you.”
Jan 07, 2023
DEVON PAULEY
Finally a new couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is amazing”
Dec 28, 2022
JENNIFER KARRAS
Feels like fleece
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Comfy and nice material”
Dec 27, 2022
ANDREA STEWART
Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So far it’s great! It’s comfortable. The fabric seems durable and it looks nice in the room.”
Dec 14, 2022
TYRONE TURNER
Good sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Feels a bit firm(er) than the chair that comes with it. Nice sofa”
Nov 19, 2022
TINA RIOS
Looks beautiful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful and comfy”
Nov 12, 2022
CATHY JOHNS
Fantastic.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I absolutely love it!”
Nov 01, 2022
CHRISTY LAIRD
Perfect sofa and chair - great quality
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the material! Super soft and just the right color and size. So happy with them!”
Oct 23, 2022
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”